Remote Support

Remote Support for industrial processes

Meet nsFlow Remote Support - a scalable and cost-effective hands-on training solution for factory workers and engineers for a hands-free remote support session that can be performed from any location at any time

HANDS-FREE REMOTE SUPPORT

React instantly to technical issues
on-site from any location at any time

Technical breakdowns on-site or in production without immediate experts’ support can cause irreversible losses to businesses. Good news - now you can share expert knowledge remotely.

Our solution for hands-free remote support allows mitigate production downtime risk, reduce costs and most importantly in light of recent events - avoid the need of travelling on-site in case of any issues and prevent business disruption due to quarantine restrictions and imposed travel bans

REMOTE EXPERTS

How does it work?

Our software linked to augmented reality (AR) devices connects field technicians with remote experts for a hands-on instruction session.

During it, a support expert gets access to a technician’s field of view in real-time, provides verbal and visual instructions (by putting pointers, arrows and markers “in front of technician’s eyes” to explain exactly where the problem lies) and collaborates with the technician to solve the issue in the most effective way.

This way machine installation, maintenance, production lines setup, hands-on training and solving technical issues can be assisted by experts remotely.

Make it possible for the expert to share his/her screen and present visual instructions within the technician’s field of view

REAL-TIME COLLABORATION

Ensure real-time collaboration with the help of ad-hoc audio-video connection

Benefits for your business

Reduce training costs by lowering the level of expertise required from workers on-site

Reduce fixing time and increase efficiency by cutting unnecessary travel time of experts on-site

Avoid production downtime

by providing access to experts’ knowledge anytime from any location

Avoid business disruption due to quarantine restrictions and travel bans by avoiding unnecessary travels and enabling your employees to collaborate remotely despite travel bans

Our solution allows instantly connect experts with technicians on-site for a hands-free remote support session that can be performed from any location at any time.

Improve safety at work by eliminating the need to send employees to hazardous areas